NJACP honors SERV team member Michele Bradley during DSP Hero Awards

On September 18, in honor of National DSP Recognition Week, the New Jersey Association of Community Providers (NJACP) hosted its first DSP Hero Awards event, wherein they spotlighted individuals who have gone above and beyond the call of duty in the face of the COVID-19 Pandemic.

Among the heroes recognized was SERV team member Michele Bradley.

Michele has been with SERV for more than a decade and has dedicated her life to our mission-driven work. She currently serves as supervisor of the SERV Achievement Centers’ day program in Mercer County.

When nominating Michele for the NJACP DSP Hero Award, Evan Townsend, the Regional Director of SERV Achievement Centers, wrote, “Michele has gone above and beyond during the COVID-19 pandemic. She has taken the lead on supervising all of the Progressive Achievement Center staff members and has been covering two group homes.

“Because of her commitment, her strong communication skills, and her fair leadership style, Michele earns the respect of everyone with whom she works. I always know that I can count on Michele to provide the very highest level of care, which allows me to focus on managing general operational concerns and e-learning efforts for PAC.”

Michele is one of the many SERV DSPs who have demonstrated heroic levels of selflessness and compassion during this unprecedented time.

Throughout the week, COO Bob Bacon, Director of Behavioral Support Kristina Escobar, and Regional Director Evan Townsend sent emails to team members in SERV Achievement, paying tribute to them and thanking them for their hard work and dedication. In Thursday’s email, they wrote, “As essential workers, you’ve been working on the front-lines of the COVID-19 pandemic, providing compassionate care to those who need it most.

“From organizing barbeques to hosting arts and crafts and game nights, you have gone above and beyond to maintain a positive environment for consumers during this crisis. You are the heart of our organization, and the services you provide are making a real, lasting impact on the lives of countless individuals.

"We cannot thank you enough for your tireless work and dedication. You are invaluable to our mission and organization, and we appreciate you more than we could ever express. You are our heroes!”

Consumers from Mercer County day-trip to Six Flags Great Adventure Wild Safari

SERV Foundation Grants Program funds first educational and enrichment activity for consumers

On August 11, 55 consumers and staff from Mercer County ventured out of their group homes and apartment sites and loaded into vans for a day trip to Six Flags Great Adventure Wild Safari.

The SERV Foundation Grants Program for Consumer Enrichment funded the trip, which Rapps Pharmacy is underwriting. This marks the first time the program has issued a grant to support an educational and enrichment activity for SERV consumers since its introduction in 2019.

All program sites can apply for grants to plan and implement activities through the SERV Foundation. Activities can include sporting events, bowling trips, picnics, trips to stores or restaurants, or any initiative with a perceived benefit.

“I cannot thank the SERV Foundation enough for providing us this grant and allowing us to take a large group of consumers to Six Flags Great Adventure Wild Safari,” said Kelly Rufe, Director of SERV Centers Mercer County. “It was truly an amazing trip, and all the consumers were extremely excited to get out of their residences for the day to see exotic animals…I strongly encourage others to take advantage of this wonderful program.”

Residential Coordinator Peter Pudlo first pitched the idea to go to Six Flags Great Adventure Wild Safari earlier this summer, as a way to get consumers outdoors for some much-needed entertainment during the pandemic. Pudlo also helped plan the trip with other staff members.

“It’s heartening to see so many of our team members taking the initiative to find new ways to entertain consumers and boost morale during this crisis,” Rufe said. “There’s not many activities we can do without risking exposure, and this drive-thru safari was a great idea.”

During their self-guided journey through the safari, consumers observed and were educated about more than a thousand exotic animals from six continents. At the park, most of the animals roamed freely across 350 acres of 11 simulated natural habitats—though predators remained behind fences.

According to consumers, some of the highlights included elephants, rhinos, tigers, and lions. The consumers also saw a baby giraffe named Sierra, who was born in June, and her mother, Muraya.  

At the end of the day, the consumers had a picnic before heading back to Mercer County.

SERV consumer graduates from Rutgers University

Tangela A., a 49-year-old consumer at SERV Centers in Middlesex, understands the importance of setting goals for herself. On her path to recovery, she has learned to plan for the future and how, through hard work and perseverance, she could accomplish her dreams. 

One of those dreams became a reality recently, when she achieved her lifelong goal of graduating from a four-year university. She is the 18th SERV Foundation Scholarship recipient to graduate from a college or university since the program was established in 2004.

Tangela earned a degree in social work and finished her senior year at Rutgers University with an impressive 3.6 GPA. Due to the pandemic, the university held a virtual commencement ceremony. The event took place on May 31 and included words from the university’s president, Robert Barchi, and NBC News anchor Lester Holt. Commencement ceremonies are always memorable affairs, but this was especially impactful for Tangela, who had been working towards a degree while also navigating several challenges in her personal life for nearly a decade.

“It was a great and empowering feeling,” she said, noting that going back to school and completing her degree have significantly helped with her recovery.

News of Tangela’s achievement was met with great enthusiasm among the SERV family. In an email, Andre Caldini, the President of the SERV Foundation, wrote, “I know how hard she worked over the years to earn her degree. The SERV Foundation Board was thrilled to learn that she had earned her bachelor’s degree. This is truly a great accomplishment, and I am very proud of all that she has done."

CEO Regina Widdows echoed Caldini’s sentiments, adding, “This amazing achievement is a testament to Tangela’s hard work and perseverance. She should be seen as a role model to other consumers, and I hope to see many follow in her footsteps.” 

Tangela first applied for a SERV Foundation Scholarship in spring of 2011, after she enrolled at Middlesex Community College (MCC). Since then, she has been awarded tuition assistance a total of 23 times.

In 2016, after completing her associate degree in psychology from MCC, she was accepted to Rutgers University. There, she would pursue a degree in social work.

Why social work? Tangela chose the major because she “felt inspired” by the people who have helped her. “I had an extremely challenging journey to get to where I am today,” she said. “Many of the people who helped me through all the various phases of my recovery were social workers...They have given me so much support.

“I have firsthand experience in how mental health issues can envelop your life and can distort your reality,” she added, “and I want to make the years that I suffered and struggled purposeful. Ultimately, I want to help others the same way many social workers have helped me.”

Tangela encountered several obstacles throughout her long and often arduous journey in higher education. In particular, she recalls having issues with concentration and anxiety that affected her ability to read, write, and take exams.

Nevertheless, Tangela refused to give up on the goal she set for herself, and when the challenge became too much to bear alone, she asked for help. She sought accommodations from the campus testing center and disability office, and eventually the school granted her permission to record lectures and take tests without a time limit. She also found a strong support system at SERV.

“There is no way I could have completed my studies without all the help and encouragement I received from SERV,” she said. “SERV staff helped me study. I really struggled with math, but the Residential Program Manager at Plainsboro tutored me. The staff members also helped me with my Spanish, pharmacology, and other subjects that I had a hard time learning…Whenever I ran into an obstacle that I thought was a barrier for me in getting my degree, they happily removed it.

“I believe the SERV staff and SERV Foundation should have their names on my degree because I would not have been able to do it without everyone’s help.”

Since earning her bachelor’s degree, Tangela has wasted no time setting new goals for herself. Her sights are now set on a master’s degree in social work. If all goes as planned, she said, she will graduate within two years.

SERV team members organize mindfulness training for consumers

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As part of their efforts to support consumers struggling with stress and anxiety in response to the COVID-19 pandemic, SERV team members at the Scotch Plains Group Home and Cluster Apartments have launched “Seven Days of Calm,” a mindfulness training exercise that takes place every Tuesday and Thursday.

Leading the training are RPMs Lindsay George and Stephen Welch, along with RSCs Elaine Adams and Ramona Curry.

“A great rule in life is to regularly check in with your own feelings. If you are feeling uninvolved, bored, or not connected with the residents, the chances are the residents are not feeling connected, either,” said RPM Lindsay George. “There were growing concerns about the well-being and self-care of the residents because they were home all day, and it seemed like everything was changing very fast around them.

“So, during the initial phase of the pandemic, the suggestion came up for staff to meet with the residents more frequently to provide supportive services in small group sessions, and the residents were given the opportunity to take part in a mindfulness exercise called the seven days of calm.”

All five of the residents at Scotch Plains Group Home have attended the training. Twenty-one consumers from the Cluster Apartments regularly participate, as well.

Each session, the consumers learn a new skill. This includes breathing techniques, mental noting, living in the moment, and getting out of auto-pilot, among other things.

The training has been a huge hit thus far, according to George. “Mindfulness is a skill that can be practiced and used by anyone,” she said, “and this training has proven to be effective with enhancing self-awareness, attentiveness with time, and responding to the presenting moment, space, and present situations.

“The consumers have come voluntarily and have been very engaged,” she added. “They’ve even requested for staff to continue the sessions.”

One consumer in particular, Kathy K., has found the mindfulness training especially helpful as she focuses on her emotional well-being during the pandemic.

Ever since her first lesson, Kathy has incorporated mindfulness into her daily routine. She noted that the skills she learned in the training have guided her daily as she makes decisions such as what to eat, what to wear, and what to do. This helps her remain calm and focused, she said.