Dear SERV family members and loved ones,

Amidst the disruption and uncertainty related to the COVID-19 outbreak, please be assured that SERV remains committed to our mission and focused on providing the best possible care for your loved ones.

Over the past week, we have instituted several measures to slow the spread of COVID-19 and protect our staff, the consumers and the community. This includes restricting visitation at our residential program sites and discontinuing all community outings for consumers—except those for health and safety—until further notice. We have also reduced all nonessential personnel foot traffic and are taking steps to ensure proper, frequent sanitation practices in our facilities.

We will continue to evaluate our visitation policy daily as this situation evolves. In the meantime, we are encouraging consumers to take full advantage of telephone and video chat services, which will soon be available at all sites.

There’s no getting around it: these are challenging times. But our dedicated staff is working tirelessly to boost morale and maintain an upbeat, positive environment for your loved ones. Recently, we purchased a variety of recreational items and games for our residential program sites, which has resulted in a lot of encouraging feedback. Another way we are keeping the consumers occupied and engaged is through activities such as arts and crafts.

Please know that we are in this together, and that our staff is here to guide you and your loved ones through these trying times. Our organization will continue to closely monitor the COVID-19 pandemic and inform you of any updates in the weeks ahead.

Thank you for trusting SERV. Stay safe.

Sincerely,

Regina Widdows

President and CEO